hedon house cancellation policy


FOR BOOKINGS IMPACTED BY COVID-19

All bookings impacted by COVID-19 travel restrictions, lockdown measures, or other issues caused by COVID-19 are fully flexible, meaning that you are able to reschedule them as many times as they are impacted by the pandemic. As a small business hit hard by the pandemic, we are just not able to provide refunds related to COVID at this time, but are happy for you to transfer or reschedule your booking at no cost, as many times as is necessary in order to get you here! We are grateful to those who book ahead and adjust as needed – your bookings help us to stay afloat in a VERY difficult time.

STANDARD CANCELLATION POLICY

HOURLY BOOKINGS

Hourly bookings require full payment at the time of booking.

If you cancel:

  • 2 or more days before your booking: you can transfer your booking to another date within 90 days, or receive a 50% refund.
  • 48 hours or less before your booking: you can reschedule to another date within 90 days with a $50 change fee, or forefeit your booking. 
OVERNIGHT BOOKINGS

Overnight bookings require full payment at the time of booking. If you would like to arrange to pay over multiple instalments, please contact us to arrange.

If you change or cancel your booking:

  • up to 14 days before your booking start time, you may receive a full refund of your booking fee or elect to change the booking to another date within 90 days at no charge. 
  • 8 – 13 days before your booking start date: you may reschedule your booking for any date within 90 days for a $50 change fee, or be refunded 50% of your booking fee + cleaning fee.
  • 3 – 7 days before your booking start date: you may reschedule your booking for any date within 90 days with a $100 change fee, or be refunded 25% of your booking fee + cleaning fee. 
  • Within 48 hours of your booking start time, your payment is non-refundable. You are welcome to offer your booking to another Guest. 

All prices quoted are in Australian Dollars (AUD).

 

Hedon House

Hedon House is Sydney’s only private playspace, BDSM and kink dungeon and accommodation. The home of hedonist healing. Available by the hour or by the evening, welcoming to queers and fringe-dwellers, and humbly acknowledging its Gadigal custodians.

Contact
info@hedonhouse.com
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