hedon house cancellation policy
FOR BOOKINGS IMPACTED BY COVID-19
All bookings impacted by COVID-19 travel restrictions, lockdown measures, or other issues caused by COVID-19 are fully flexible, meaning that you are able to reschedule them as many times as they are impacted by travel restrictions, lockdown measures, COVID-19 illness or close contact with a case. As a small business hit hard by the pandemic, we are just not able to provide refunds related to COVID at this time, but are happy for you to transfer or reschedule your booking at no cost, as many times as is necessary in order to get you here! We are grateful to those who book ahead and adjust as needed – your bookings help us to stay afloat in a VERY difficult time.
STANDARD CANCELLATION POLICY
We’ve designed our cancellation policy to reflect the impact of cancellations on our business, felt most intensely with those bookings cancelled at short notice, which leave us little time to fill the spot. We recommend providing as much notice as possible to avoid fees. Where possible, we prefer to make refunds by bank transfer, as these are quicker to reach your account.
Last update: 28 December, 2021
HOURLY BOOKINGS
Hourly bookings require full payment at the time of booking.
If you cancel:
- 2 or more days before your booking: you can transfer your booking to another date within 120 days, or receive a refund. $30 service fee applies.
- 48 hours or less before your booking: you can reschedule to another date within 120 days with a $50 change fee, or forefeit your booking.
OVERNIGHT BOOKINGS
Overnight bookings require a minimum of a 50% deposit at the time of booking. If you would like to arrange to pay over more instalments, please contact us to arrange.
If you change or cancel your booking:
- up to 14 days before your booking start time, you may receive a full refund of your booking fee or elect to change the booking to another date within 120 days at no charge.
- 8 – 13 days before your booking start date: you may opt to either reschedule your booking for any date within 120 days, or be refunded your payment. A $50 service fee applies to both options.
- 3 – 7 days before your booking start date: you may reschedule your booking for any date within 120 days, or be refunded 50% of any funds paid. A $100 fee applies in both cases.
- Within 48 hours of your booking start time, your payment is non-refundable. You are welcome to transfer your booking to another Guest.
All prices quoted are in Australian Dollars (AUD).